Faster service of returns, exchanges or complaints with the Returns Pro Extension for Magento 2 from Commercers.

Discover the Returns Management Pro Extension by Commercers, a powerful tool designed to streamline your returns service, exchanges, and claims. This extension is particularly beneficial for businesses selling textiles and shoes online, where size mismatches are a common occurrence.

With the Commercers Returns Management Pro extension, customers can effortlessly request an exchange directly while processing their return. Customers can initiate a return through their account or by using their order number. The extension automatically populates address information from the original order and generates a return label, simplifying the return process. All customers need to do is print the label and drop it off at the post office or hand it to the mail carrier.

In cases where customers opt for an exchange, they can select the desired replacement item from their customer account. Only items currently in stock with the same price will be presented to the customer, while the previously ordered item remains hidden. Once the return label is created, an exchange order is generated automatically.

As a business owner, you gain the ability to track expected returns through an overview and can download this information as a convenient CSV file. Upon receiving the return, you can confirm it via the returns receipt and issue a credit note. If it's an exchange order, the system will automatically transition it to processing once the return is received.

For businesses in need of a returns extension without an exchange feature, our basic version, Returns Management B2C, offers a tailored solution to meet your needs.