Deep Tracking

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Deep Tracking: Automated delivery tracking with early warning system for shipping delays

Smooth order processing is the be-all and end-all in online trading. But what happens if the shipping service provider doesn't keep up? With Deep Tracking from Commercers, you can anticipate delivery delays and actively notify your customers before they find out about the delay.

The system monitors the tracking number of your parcel and queries the current parcel status directly from the parcel service provider at regular intervals. Not only the known statuses such as "In delivery" or "Delivered" are displayed, but also intermediate stations such as "On the way to the posting depot" or "On the way to the delivery depot".

Particularly practical: If the status of the package is not updated as expected, the system automatically informs defined people about the delay. This allows you to react quickly and resolve potential issues before the recipient is aware of them. The result: happier customers and more repeat sales.

With deep tracking you start where most online shops stop and ensure transparent and reliable delivery of your products.

Deliver exceptional customer service and avoid delivery delays with Commercers' Deep Tracking solution. Keep your customers informed about the status of their shipments through active updates, ensuring their satisfaction. Enhance transparency, reduce customer complaints, and build stronger customer relationships with our comprehensive tracking system
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